Need help? Submit your request to the right Advantage Plus support team.
The Advantage Plus General Support Center gives agents one organized place to request help, ask questions, report issues, and get routed to the correct department. Whether you need assistance with the agent portal, contracting, marketing, training, carrier access, website resources, or general agency support, this page helps make sure your request is received clearly and handled efficiently.
One Place for General Agent Support
Advantage Plus supports agents across multiple areas of their business, including contracting, carrier access, tools, marketing resources, training, compliance guidance, technology, and general agency operations.
To help us respond faster, please select the correct support category, describe the issue clearly, and attach screenshots or documents whenever possible.
What We Can Help With
Use the General Support Center for non-commission requests, general questions, technical issues, and agency support needs.
Agent Portal Support
Help with portal access, login issues, profile setup, training resources, tools, dashboards, and general navigation.
Contracting Questions
General questions about contracting status, carrier access, onboarding steps, release letters, hierarchy, or appointment updates.
Carrier Access Issues
Support for carrier portal access, missing login credentials, carrier registration, certification links, or access troubleshooting.
Marketing Support
Questions about flyers, business cards, social media materials, lead programs, co-op, event support, and approved marketing resources.
Training & Events
Help with webinar registration, training calendars, onboarding sessions, certification resources, event information, and replay access.
Website & Resource Access
Support with downloading toolkits, accessing agency pages, submitting forms, finding resources, or reporting broken links.
Compliance Questions
General compliance support related to approved materials, required documentation, CMS rules, SOA, marketing guidelines, or reporting concerns.
Technology Issues
Report problems with forms, links, downloads, emails, portals, videos, scheduling pages, or other agency technology tools.
General Agency Questions
For anything that does not fit another support category and needs to be routed to the right Advantage Plus team member.
Before You Submit a Request
Complete requests are easier to research, route, and resolve. Please include clear details so our team can understand exactly what you need.
Include This Information
- Your full name and NPN
- Your best email and phone number
- The support category
- The carrier, platform, or department involved
- A clear description of the issue or request
- Any deadlines or urgency
- Screenshots, documents, or examples if available
To Avoid Delays
- Do not submit vague requests such as “call me” without details.
- Do not combine unrelated issues into one ticket.
- Attach screenshots for portal, login, or technical problems.
- Include carrier names when asking about carrier issues.
- Use the correct dedicated page for commissions, reimbursements, or carrier issue submissions when applicable.
Which Support Page Should You Use?
Some requests have dedicated submission pages. Using the correct page helps your request move faster.
| Request Type | Best Place to Submit | Examples |
|---|---|---|
| General Support | This page | Portal help, resource access, website issues, general questions, training questions |
| Commission Questions | Commission Support Center | Missing commission, underpayment, renewal issue, chargeback review, payment discrepancy |
| Lead Co-Op Reimbursement | Lead Co-Op Reimbursement Page | Approved lead campaign reimbursement, proof of payment, invoice submission |
| Event Reimbursement | Event Reimbursement Page | Seminars, health fairs, community events, approved event expenses |
| Carrier Issue | Carrier Issue Submission Page | Carrier portal access, RTS issues, hierarchy concerns, contracting discrepancy, appointment issue |
| Agent Directory Update | Agent Directory Update Page | Photo update, bio update, phone number, service area, languages, specialties |
How the Support Process Works
Every request is reviewed and routed based on the information submitted.
Submit Your Request
Complete the support form with your information, category, details, and any supporting files.
Initial Review
Our team reviews your request to confirm the issue, priority, and department responsible.
Routing
Your request is routed to the appropriate Advantage Plus team member or department.
Research or Resolution
We review the information provided, check available records, and follow up if additional details are needed.
Follow-Up
Once reviewed, our team will provide an update, answer, next step, or resolution when available.
Common Support Requests
Below are examples of requests that can be submitted through the General Support Center.
Portal Login Help
Agent cannot access portal, forgot login, dashboard not loading, or resource not visible.
Training Access
Questions about upcoming webinars, replays, onboarding sessions, or certification resources.
Marketing Material Request
Need business cards, flyers, social graphics, approved templates, or resource direction.
Website Issue
Broken link, missing page, download not working, form issue, or incorrect information on a page.
Carrier Resource Help
Need help locating a carrier link, certification hub, contracting resource, or carrier contact.
General Question
Not sure where to start? Submit your request and we will route it to the right team.
Submit General Support Request
Use this form for general Advantage Plus support requests. Please provide enough detail so our team can respond accurately.
General Support Form
Submit your request below and our team will review and route it to the correct department.
Helpful Tip
The more detail you provide, the faster we can help.
Please include screenshots for technical problems, carrier names for carrier-related questions, and specific details for portal, website, or resource issues.
For commission or reimbursement questions, please use the dedicated support page for that request type.
Need help from Advantage Plus?
Submit your general support request and our team will route it to the right department for review.